You will be very aware of the escalating impact the COVID – 19 Coronavirus is starting to have across Scotland and the rest of the UK.
We do think it is important to reassure you that the Osprey Group is taking action to ensure that our Major Incident Planning and business continuity arrangements are being put in place to support you as well as we can in this rapidly changing and uncertain situation.
Over the past week, we have taken steps to ensure our staff team are fully briefed and aware of the possible implications of the Pandemic for you in relation to your home, the services you receive from Osprey and contact you may need to have with Osprey staff, contractors and representatives. Our aim is to provide business as usual as best we can in the circumstances. However, based on what we know it is possible that we will have to make adjustments as the country commences the delay stage of dealing with the spread of the virus.
We are encouraging our staff to take a safe and pragmatic approach to carrying out their duties which will include taking sensible precautions, use of a notification system where we encounter any tenants who have possibly been exposed to virus transmission, are confirmed to have contracted it and/or may be in self-isolation. This will include a risk assessment process and planning actions that are responsive to the circumstances of individuals.
This will also apply to how we may need to respond to our own staff who may find themselves in such a situation, and we have put measures in place to ensure we can continue to work even if it is necessary to close either or both of our offices in Westhill and Lossiemouth.
We have carried out an impact assessment of potential issues and can assure you we will do whatever is safe, responsible and reasonable to ensure continuity of emergency repairs, safety inspections, support services (particularly to elderly and vulnerable tenants) and communications.
It is also important that we are able to depend upon your cooperation in ensuring you advise us of any circumstances related to COVID-19 that you are exposed to and will impact on our landlord services or how you normally interact with us. In particular, please advise us quickly where you may require to be treated; have been exposed to anyone with the virus and/or you are required to self-isolate. We will agree with you the best form of communication and the best way of providing continuity of service.
Do keep yourselves aware of the general guidance available in preventing the spread such as:
• Wash your hands for about 20 seconds with soap and hot water or use a sanitiser gel regularly
• Use a tissue for coughs and sneezes
• If you don’t have a tissue use your sleeve
• Avoid touching your eyes, nose and mouth with unwashed hands
• Avoid close contact with people who are unwell.
We will continue to provide relevant and regular Osprey updates so please keep visiting our website and look out for communications through social media and other channels. Other useful information can be found at:
https://www.nhsinform.scot/coronavirus
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