Domestic Abuse - Services offering information and advice

If you are in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide gives advice on what to do to get help.

If you are a victim of domestic abuse, and wish to speak to someone, please call 01224 548000 and we will connect you to a Tenancy Support Officer or complete the following form  Support Referral Form

Seeking support if you are being abused can be difficult, and you may feel like there is nowhere to turn. However, free and confidential help and support is available and you will be taken seriously. 

We will:

• provide a sensitive and confidential response to anyone approaching us for assistance in cases of domestic abuse
• ensure that anyone experiencing domestic abuse can ask to meet our staff in confidence at our offices or at an agreed choice of safe venue. We will also agree the safest method of contact to use
• work with any individual experiencing domestic abuse irrespective of age, gender, sexuality, disability, ethnicity, religion or social background

You can also download the Bright Sky app onto your mobile device. Bright Sky allows you to record incidents of domestic abuse and has details of support agencies that can help you.

You can find more useful information by following the links below: 

• National Domestic Abuse Helpline
• Refuge 
• Victim Support
• Government guidance on how to get help
• Citizens Advice Scotland - Domestic Abuse
• Surviving economic abuse

Safe spaces

If you need a safe space to escape to or to access help and support, pharmacies including Boots, Superdrug, Morrisons and independent pharmacies across the UK provide ‘Safe Spaces’ in their consultation rooms for people experiencing domestic abuse. Find your nearest Safe Space.

If you are not in immediate danger but would like to talk to someone about something you or someone you know is experiencing, please call one of the following helplines:

National Organisations for Women 

National Domestic Violence helpline

Telephone: 0808 200 0247 (24 hours)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. (you will receive a response within 3 working days)
Website: www.nationaldomesticviolencehelpline.org.uk

Refuge

Telephone: 0808 200 0247 (24 hours)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.refuge.org.uk

Women's Aid

Telephone: 0808 200 0247 (24 hours)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.womensaid.org.uk

Rights of Women

Family law advice line: 020 7251 6577 (Monday, Tuesday, Wednesday and Thursday 7pm-9pm; Friday 12 noon-2pm)

Criminal law advice line: 020 7251 8887 (Tuesday 11am-1pm)

Immigration and asylum law advice line: 020 7490 7689 (Monday 12 noon-3pm; Thursday 10am-1pm)

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.rightsofwomen.org.uk

National Organisations for Men 

Men's Advice Line

Helpline: 0808 801 0327

The helpline is open Monday to Friday, 10am to 1pm and 2pm to 5pm
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.mensadviceline.org.uk

ManKind Initiative

Telephone: 01823 334 244
Open Monday to Friday, 10am to 4pm and 7pm to 9pm (except Friday evenings)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.mankind.org.uk

Survivors UK Ltd

Telephone: 0845 122 1201
Open Monday and Tuesday, 7pm to 9.30pm, Thursday 12 noon to 2.30pm

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.survivorsuk.org

M-Power

Tel: 0808 808 4321
Open on Thursday evenings, 8pm to 10pm
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.male-rape.org.uk

National Organisations for Women and Men 

Police domestic violence units

There are a number of police domestic violence units, which have staff specially trained to help people experiencing domestic violence. They work closely with other organisations such as local solicitors and Women’s Aid groups. Your local police station, in the phone book under Police, will be able to tell you if they have a domestic violence unit, or where the nearest one is.

National Centre for Domestic Violence 

Telephone: 0800 970 2070
Website: www.ncdv.org.uk

Rape Crisis

National Freephone Helpline: 0808 802 9999 (from 12 noon to 2.30pm and from 7.00pm to 9.30pm every day)
Website: www.rapecrisis.org.uk

Honour Network Helpline

Helpline: 0800 599 9247 (Monday to Friday from 9.30am to 5pm)
Website: www.karmanirvana.org.uk

Action on Elder Abuse

Helpline: 0808 808 8141 (Freephone Monday to Friday from 9am to 5pm)

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.elderabuse.org.uk

National Stalking Helpline

Helpline: 0808 802 0300
Open Monday - Friday,  9.30am to 4pm
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.stalkinghelpline.org

Respect Phoneline

Telephone: 0808 802 4040 (free from landlines and most mobiles) Monday to Friday 10am to 1 pm and 2pm to 5pm)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.respectphoneline.org.uk

National Organisations for Lesbian, gay, bisexual and transgender people 

Galop LGBT Domestic Abuse Helpline

Helpline: 0300 999 5428 or freephone 0800 999 5428
Open Monday and Thursday 10am to 8pm, Wednesday and Tuesday 10 am to 8pm
Tuesday 1pm-5pm is a trans specific service

Stonewall Domestic Abuse Helpline

Helpline: freephone 0800 0502020
Open Monday to Friday 9.30am to 4.30pm