Your Rent

Ways to Pay Your Rent

Rent is due in advance on or before the first of every month. There are a variety of payment methods available in order that you can select the one which is most convenient for you. Rent can be paid using the following payment methods:

• PayFrom Bank - This is a highly secure online payment method, enabling payments direct from your bank. You can use this service at Osprey Housing PayFrom Bank 
• Direct Debit - This is the most convenient payment choice. We can set up Direct Debits weekly, fortnightly, 4 weekly or monthly, to suit you. We can set this up over the phone.
• Allpay Card - You can pay at any shop or Post Office displaying the PayPoint and Payzone signs at no additional cost to you, or telephone Allpay (0330 041 6497) 24 hours a day to make a payment. You can also go to allpay.net or download the Allpay App for free.
• Telephone - Call our Customer Service team on (01224)548000 We accept payment by debit and credit cards.
• Post - You can send in a cheque or Postal Order but don’t forget to put your name and address on the back. PLEASE DO NOT SEND US CASH IN THE POST.
• Welfare Benefits - If you are unemployed or on low income you may be entitled to claim Housing Benefit or Universal Credit. If you are in receipt of Housing Benefit, the responsibility to ensure that your rent is paid is with you, the tenant and not the Council’s.

How We Set Our Rents

The rent payable under a Scottish Secure Tenancy Agreement is subject to an annual review, which takes effect on 1st April every year. The process for reviewing rents and rent increases involve both OTRA and our Governing Bodies. Final approval of budgets and rent increases lie with the Osprey Group Governing Bodies. We will provide a full consultation opportunity before making any changes to the rent levels, and will also issue a written statement of any proposed changes. Any change to rent charges tenants will be given at least one month’s notice.

What to do if you have difficulty paying the rent

If you are having difficulty paying your rent it is very important that you contact your Housing Officer and discuss the situation. There are a variety of ways in which the Group can support tenants including welfare benefit advice, affordable repayment agreements or in house referral to our Tenancy Sustainment Coordinator. The Housing Management team can carry out income and expenditure assessments and assist with income maximisation.

We can also liaise with a family member or friend on your behalf if you have difficulties dealing with matters yourself. We do need a competed Authorised Nominee form which can be completed here or by calling our Customer Service Team. Please see our Support and Advice page for more guidance.