New Tenancy Information
Osprey Housing are delighted to welcome you to your new tenancy with us.
This page is designed to provide you with information in advance of signing your tenancy which you can refer back to at any time
The following 4 short videos cover what to expect when you become a tenant
Video 1 Tenant Information introduction
Video 2 What to expect as a tenant
Video 3 Tenant Information what to expect of Osprey
Video 4 Tenant Information services and contact info
Tenant Handbook
The following is a link to our tenant handbook which provides you with an over view of your rights and responsibilities as a tenant. - Tenant handbook
If you have any questions, please contact our office
How to contact us
By post
Osprey Housing Aberdeenshire
22 Abercrombie Court ,Arnhall Business Park
Westhill Aberdeenshire AB32 6FE UK
By email
E-Mail - This email address is being protected from spambots. You need JavaScript enabled to view it. E-mails are regularly checked during office hours. Enquiries will be responded to as quickly as possible.
By phone
Telephone: 01224 548000
to report a repair
Repairs Line: 01224 548001
Web Site: https://www.ospreyhousing.org.uk/ Every customer can Report Repairs online 24/7 but emergency repairs like burst pipes or gas leaks should be reported by telephone immediately.
Emergency repair out of hours: 01224 548030
RENT
The monthly rent is due on the first of each month, and we will discuss your ongoing rent payments at the sign up in greater detail.
Information on ways to pay rent, - Ways to pay your rent
Contents insurance
It is highly recommended that tenants obtain thier own Contents insurance policy incase anything were to go wrong which resulted in you losing your personal possessions.
If anything were to happen to your property, Osprey Housing has insurance which covers the building, but this does not extend to your individual items.
Thistle Tenants Risk is an insurance provider who specialise in cover for tenants, more information can be found here, however other providers are available.
UTILITIES
We do notify Aberdeenshire Council when a tenant moves into a property, however, I would suggest you make contact to organise your own council tax bill & payments.
You should also be aware that it is tenants responsibility to arrange utilities, therefore you should contact gas/electricity and internet providers. Meter readings for your property will be taken at the time of sign up and provided to you.
Below is information sheets depending on the supplier.
Factsheets
Osprey Housing has a number of fact sheets in reference to various aspects of using your home
Energy Saving tips
FACT SHEET 01 - Energy saving tips Osprey Housing
FACT SHEET 02 - Condensation in the home Osprey Housing
FACT SHEET 03 - Energy Billing
FACT SHEET 04 - Understanding your heating system - boilers
FACT SHEET 05 - Solar PV
FACT SHEET 06 - ASHP
FACT SHEET 07 - Guide to buying oil
FACT SHEET 08 - FIRE SAFETY
ONLINE TENANT LINKS
Osprey App
Below are links to the Osprey Housing app which you will be able to sign up for after you have signed the Scottish Secure Tenancy Agreement. This app can be used to manage your tenancy: for example, you can use this to report repairs, notify Osprey of any changes in contact details, request pet permission and permission for alterations (outside tap, satellite dish etc.)
Android - https://play.google.com/store/apps/details?id=com.app.ospreyhousingc
Apple - https://apps.apple.com/gb/app/osprey-housing/id1467168062
Tenant Portal
Once sign up is complete, you will also be given access to the tenant portal. You will receive further communication on this in due course.
Forms
You may wish to complete the following forms if they are applicable to you (these are also available on the app):
Pet request form if you have any at time of sign up: Pet Request Form
Alteration request form if you wish to make any changes to your property): Alteration Request Form
Authorised nominee, if you wish for us to talk to someone else regarding your rent account with us: Authorised Nominee Form
Tenancy Agreement Support Leaflets
Please find below links to Scottish Government leaflets for more information about the Scottish Secure Tenancy Agreements
http://www.gov.scot/Publications/2002/09/15486/11216 - Right to Compensation for Improvements - Housing (Scotland) Act 2001
http://www.gov.scot/Publications/2002/09/15476/11083 - The Scottish Secure Tenancy – A leaflet for Tenants (out of the date)
http://www.gov.scot/Publications/2003/06/17421/22664 - Your Right to Information and Consultation – A leaflet for Tenants”
