Customer Services Assistant – 9 month fixed term contract (with possibility to extend)

Job Title: Customer Services Assistant
Term: 9 months fixed term contract
Full Time: 35 hours per week
Salary: £28,092 per annum
Location: Westhill/Home Working
Start Date: January 2025

Osprey Housing is a social housing organisation committed to the mission of providing high quality affordable housing and services to the people in the communities they serve throughout Aberdeenshire, Moray and the City of Aberdeen. We own over 1,800 homes for social rent, providing stable and sustainable tenancies to a wide range of tenants. We also provide key support services to help our tenants and communities succeed.

We are currently seeking to recruit a highly motivated and enthusiastic Customer Services Assistant to join our busy Customer Services Team on a 9 month fixed term contract to cover maternity leave.

The successful candidate will provide excellent front line customer service to all tenants, clients and service users making contact with Osprey. This will include dealing with tenant or prospective tenant queries, reporting of tenant repairs to contractors, and ensuring effective tenant communications on a variety of housing related aspects.

The ideal candidate will have good experience of working in a busy office environment and be committed to providing high quality customer care. They should also possess good computing skills, be an excellent verbal and written communicator, confident with a pleasant personality, efficient and well organised, able to work on their own initiative and enjoy dealing with the public. Experience of working in the Housing Sector would be an advantage but is not essential.

Osprey operates a flexible hybrid working environment. This role will allow you to work flexibility between your home and our HQ in Westhill, Aberdeenshire, although during your probationary period the majority of your time will be spent in the office. As a valued member of our team you will enjoy a fantastic range of benefits including flexible working, a contributory pension scheme, 3 x salary life assurance, wellbeing and health benefits, and access to online discounts for hundreds of retailers.

The main focus, duties and responsibilities of the job are detailed in the Job Description.

To apply for this post please fill in the online application form and equality monitoring form. You can also download the Customer Services Assistant recruitment pack here.

Please note CVs will not be accepted.

Closing date for return of applications is Monday 2 December at 12 noon.

Interviews are expected to take place on Thursday 12 December

Any queries please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Osprey Housing Registered Scottish Charity No SC029461